Job Description
Role:
– This is a Plant based role managing customer service, order management, logistics, inventory management
– Provide overall leadership to the customer service team and work closely with the sales team and customers to achieve overall objective of best-in-class service
– Create a value added CS experience for Customers and Stakeholders
– Enhance current systems and processes to ensure seamless Customer Service to Customers and Stakeholders
– Closely work with internal stakeholders viz; Planning, Procurement, Sales to ensure CS is as per defined SLAs and Charter
– Responsible for setting up the goals and key performance indicators for customer service organization
– Responsible for supervision, review and managing of customer service function
– Work closely with the IT function to enhance the system capabilities of the customer service in the organization
– Regular interaction with the stakeholders for understanding any concerns with respect to the customer service organization and providing solutions to resolve any concerns raised by customer
– Facilitate and improve the interface links between the customer service organization and relevant functions
– Reviewing the production plan for all the manufacturing goods
– Inventory management
– Resolving the day to day queries being escalated from the customer service executives and other stake holders.
– Responsible for the hiring, training and development of the customer service representatives in the team.
– Export Import Management
Requirements:
– BE with MBA Operations as an added advantage
– 5 to 10 years of relevant experience
– Overall understanding of various functions such as Sales, Manufacturing, Logistics, Planning, Finance, etc
– Understanding of Budgets, Forecasts and SAP
– Experienced in relevant area of customer service
Location: Silvassa
Company: This position is for a Client of Vertex Corporate Service which is a Leading MNC Manufacturing Company