Job Description
Role:
– The role of a Customer Service & Supply Chain Lead is to provide overall leadership to the customer service team and plant warehouse team
– Create a value added Customer Service experience for Customers and Stakeholders
– Enhance current systems and processes to ensure seamless CS to Customers and Stakeholders
– Responsible for supervision, review and managing of customer service function.
– Conducting CS experience reviews with key customers to enhance service proposition.
– Reviewing production planning for all the manufacturing goods.
– Review and control Inventory management and Warehouse management
– Transport contracts finalization for outbound Logistics
– Responsible for setting up the goals and key performance indicators for overall customer service organization including Customer service and plant warehouse team.
– Work closely with the IT function to enhance the system capabilities of the customer service in the organization
– This position will report into the SCM Head of the organisation
Requirements:
– BE with MBA Supply Chain Management Operations as an added advantage.
– 10-15 yrs with experience in Customer Service and SCM in the Manufacturing industry with plant exposure preferred.
– Experience of working in plants (atleast 5 to 6 years handling MHD as one of the roles is mandatory)
– Overall understanding of various functions such as Sales, Manufacturing, Logistics, Planning, Finance, etc
– Understanding of Budgets, Forecasts and SAP
– Experienced in relevant area of customer service.
Location: Mumbai
Company: This position is for a Client of Vertex Corporate Services which is a Leading MNC Manufacturing Company